Commonly asked questions

How can I contact you guys?
Is your site secure?
How did Sick for Cute get started?
Do you wholesale your products?
The item I want is out of stock, can you help?
Can I link to your shop from my blog or website?

Questions about ordering

What forms of payment do you accept?
Do I have to register as a customer before ordering?
Will I be charged tax?
Can I change or cancel my order?
My payment was refused, HELP!
When will my card be charged?

Questions about shipping

Where do you ship to?
How long does it take?
What delivery service do you use?
How much are your shipping rates?
If I live outside the US do I have to pay custom fees?

Questions about returns/exchanges

How do I return/exchange an item?
Do I have to pay for the return postage?
What do I do if my order is incomplete or damaged?

Questions about our products

Where are your size charts?
Will my t-shirt shrink?
How are they printed?
Can I iron my shirts?

Common questions

How can I contact you?
Visit our contact page: contact us.
How did Sick for Cute get started?
See our about us page.
Do you wholesale your products?
We currently don't wholesale the products offered on our site.
The item I want is out of stock, can you help?
Since many of our products are handmade or made in limited runs by independent artists it can at times take awhile for us to restock an out of stock item. If you are curious about a particular product please contact us and we will let you know when we expect to have it in stock again. We currently do not allow backorders.

Questions about ordering

What forms of payment do you accept?
We accept Paypal, Visa, Mastercard and American Express.
Do I have to register as a customer before ordering?
No, you can place your order without registering.
Will I be charged tax?
California residents will be charged 8.25% for California sales tax. Sales tax is not charged for any other state.
Can I change or cancel my order?
You cannot change or cancel your order on our website. If you would like to make a change or cancel your order entirely please contact us.
My payment was refused, HELP!
Please make sure you entered in your payment infomration correctly. If your information was refused you should've received an error message that stated the reason for the refusal. If you have any questions please contact us.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express and Paypal.

Questions about shipping

Where do you ship to?
We ship to the following countries United States, Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom.
How long does it take?
Domestic orders typically take between 2-7 days depending how far you are from our warehouse (we are in Southern California). During checkout you will be given a delivery estimate. International orders typically take between 7-10 days, but at times can take up to 2-3 weeks.
What delivery service do you use?
Currently we ship all our packages with USPS (United states postal service) or UPS.
How much are shipping rates?
Once you have added an item to your cart you can use the shipping calculator on the "View Cart" page to determine your shipping rate. Once you have entered your information the shipping rate will be adjusted as you add or remove items from your cart.
If I live outside the US do I have to pay custom fees?
Orders not shipped within the US may incur duty fees. Note, that any fees incurred are your responsiblity. Every country has different policies regarding duties that must be paid, but typically orders under $25-30 do not incur any fees. Please check with your local government for further details.

Questions about returns/exchanges

How do I return/exchange an item?
Please see the following page returns and exchanges.
Do I have to pay for the return postage?
Yes, except when there has been a mistake on our part.
What do I do if my order is incomplete or damaged?
Please contact us.

Questions about our products

Where are your size charts?
You can find the relevant size chart on the individual product pages.
Will my t-shirt shrink?
Our t-shirts are preshrunk, but since most are 100% cotton there is the possiblity of some shrinking if dryed at high heat.
How are they printed?
Our t-shirts are professional screen-printed with plastisol and water based inks. They are not transfers!
Can I Iron my screen-printed shirts?
Screen-printed shirts should never be ironed. Ironing a screen-printed shirt can result in the image being smeared by the iron (the inks react to high heat). They can be washed/dryed hot or cold though.
 
Returns & Exchanges Connect
Help FAQ ABOUT US RETURNS & EXCHANGES
CONTACT US LINK TO US PRIVACY POLICY
EMAIL SIGNUP MANAGE ACCOUNT ORDER STATUS

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